UPDATE: Details of the severe outage that happened last Wednesday has been posted today on Squarespace Status page. Here's the highlight of the root cause:
A code fix has been deployed already to address the problem. This was a serious outage and hopefully it doesn't happen again anytime soon.
Source: Squarespace Status
As I was writing a post at noon today, local time here in Manila, I noticed something weird in Squarespace. I was uploading an image in my post but it was not loading. Then, I cannot save the post I am writing (a common problem I encounter in the platform). I tried accessing the site's home page and then that's when I noticed that there's a problem. I was not able to save a screenshot earlier of the message it returned but I did verify from status.squarespace.com that there is definitely a problem. Their @SquarespaceHelp account in Twitter also started tweeting about the problem. This was my first time to encounter a major outage. I did not encounter this when I'm still writing before in Blogger. Working in a software company, I knew that this is a major production environment problem and I knew as well that their Operations team are working to fix the issue as quickly as possible. This is a P1 issue! The outage started at 1:22 am today Eastern time and lasted for more than 6 hours. I was monitoring their status page and it automatically refreshes in case there are updates from Squarespace. I ended work at around 6:22 am and the outage is still not resolved. I just subscribed to their SMS functionality to be updated of the outage and when it will get resolved. I checked online and there are a lot of people disappointed of the outage. It's an obvious reaction especially if your site deals with a lot of transactions. I'll check in the coming days for the details of the outage. I hope its not something serious on the part of Squarespace.
Here are screenshots of the updates I captured from their status page: